5.2 Commencement of work at each stage is subject to receipt of the corresponding milestone payment.
5.3 Cancellation and refund eligibility shall be governed by the milestone achieved and shall cease once the project advances to the next stage.
5.4 Payments made toward design, procurement, fabrication, and production represent committed resources and are non-refundable once such activities have commenced.

6. Change in Scope Policy

6.1 The order value considered for discount computation shall be the final order value before the applicable taxes.
6.2 Scope reduction up to 10% of the originally booked order value may be accommodated without revision of the agreed discount.
6.3 Any further reduction beyond this threshold shall result in a proportionate discount adjustment of 3% for every ₹1,00,000 (or part thereof) of additional descoping.
6.4 In the event of any increase in scope, the corresponding revised amount shall be payable immediately before proceeding with the design for the newer/increased scope of work.

7. Design Engagement, Client Responsiveness & Project Hold Policy

7.1 Amenify India’s design, planning, and execution depend on timely communication, approvals, and inputs from the client.
7.2 In case of prolonged non-responsiveness, Amenify India reserves the right to reclassify the project to a lower execution priority, which may affect timelines and production alignment.
7.3 If there is no substantive response for 30 calendar days from the date of the last issued estimate/quotation, the project may be placed on hold.
7.4 During such hold:
7.4.1 Design resources may be reallocated.
7.4.2 Production and vendor planning may be deferred.
7.5 Given the dynamic pricing environment, any project resuming after a hold of more than 30 days from the date of latest published quote, may be subject to price revision.
7.6 Continuity of the originally assigned designer cannot be guaranteed upon resumption.
7.7 Any delays arising from such inactivity shall not be attributable to Amenify India and shall not give rise to claims or penalties.

8. Site Changes, Civil Modifications & Redesign Implications

8.1 For any civil or structural change on-site, the client must keep Amenify India’s designer informed, irrespective of whether such work falls under Amenify India’s scope or the client’s independent scope.
8.2 No site changes shall be implemented after the Site Measurement stage. If changes are unavoidable, revised drawings must be provided to or prescribed by Amenify India to ensure the original design intent remains intact.
8.3 If any uninformed or unapproved site change is discovered during the site masking or execution stage, resulting in redesign, Amenify India may levy a redesign fee of up to 10% of the order value.
8.4 The applicable redesign fee shall be proportionate to the volume and complexity of changes required within Amenify India’s scope due to such site modifications.
8.5 All such civil modifications must be validated during the site masking stage by Amenify India, satisfying the design intent to be delivered.

9. Design Ownership

9.1 All drawings, designs, layouts, 3D views, and concepts remain the intellectual property of Amenify India.
9.2 Designs are provided solely for execution by Amenify India and shall not be shared or executed by any third party without written consent.

10. Confidentiality

10.1 Amenify India shall treat all client information, layouts, and property details as confidential and shall not disclose the same to third parties except as required for project execution or by law.

11. Communication Protocol

11.1 All approvals, selections, changes, and clarifications must be communicated through official written channels.
11.2 Verbal instructions to labour or non-designated personnel shall not be considered valid.

12. Site Access, Utilities, Storage & Third-Party Vendors

12.1 The client shall arrange all RWA/Builder permissions, including worker entry, lift access, working hours, and debris movement.
12.2 All deposits, penalties, and charges levied by RWA/Builder shall be borne by the client.
12.3 Amenify India requires full and uninterrupted site access as frozen at the Design Freeze stage.
12.4 If third-party vendors are active and the client opts to take delivery:
12.4.1 A dedicated lockable storage space must be provided, OR
12.4.2 Delivery shall be rescheduled/cancelled with demurrage, logistics, and labour charges at actuals.
12.5 If the client is residing at the premises, dedicated storage and installation zones are mandatory.
12.6 If the client is residing during execution, any committed handover date shall not apply, and no delay penalty shall be considered.
12.7 The client must provide a functional power supply, basic lighting, and running water.
12.8 Any work stoppage due to lack of utilities shall not be attributable to Amenify India.
12.9 Amenify India shall not be responsible for delays, damage, or rework caused by third-party vendors. Rectification shall be chargeable.
12.10 All the relevant/justified documentation required shall be fulfilled by Amenify India as and when needed.

13. Project Timelines & Handover

13.1 All delivery dates are indicative.
13.2 Timelines depend on approvals, selections, payments, site readiness, permissions, and vendor dependencies.
13.3 Final handover date shall be confirmed after scope freeze and before Production Initiation.
13.4 Any access issues, third-party delays, or payment delays shall automatically extend timelines.

14. Soft Handover, Snags & Delay Penalty

14.1 Soft Handover is defined as the handover of the site in a livable condition, with minor snags remaining.
14.2 Snags shall be addressed only after zero outstanding and Soft Handover is formally acknowledged by the client.
14.3 Amenify India shall be provided a window of 15 working days from Soft Handover for snag rectification.
14.4 Failure to complete snags within this period shall attract a delay penalty of 0.05% or INR 1000 (whichever is lower) per day of the order value before taxes, capped at a maximum of 3% of the total order value before taxes.
14.5 The 15-working-day period shall be deemed a grace period for Final Handover.

15. Force Majeure

15.1 Neither party shall be liable for any failure or delay in performance under this Agreement due to causes beyond its reasonable control, including, but not limited to, Acts of God (including natural disasters, COVID-19, and other pandemics), war, riots, embargoes, acts of civil or military authorities, fire, floods, accidents, strikes, or shortages of transportation, facilities, fuel, energy, labor or materials.

16. Limitation of Liability

16.1 Amenify India shall not be liable for any indirect, incidental, special, or consequential damages, whether in contract, tort, or otherwise, and total liability, if any, shall not exceed the value of the order.

17. Indemnification

17.1 The client agrees to indemnify and hold harmless Amenify India from any claims, losses, damages, liabilities, or expenses arising from client actions, third-party vendors, site conditions, or misuse of designs.

18. Floor Protection & Site Cleaning

18.1 Debris disposal and basic dry cleaning are mandatory and included by default.

18.2 All the packaging / protection material will be cleaned and covered under Amenify India’s scope of working.

18.3 Deep cleaning, including mopping, removal of protective films, glass cleaning, and surface wiping, is chargeable if opted.

18.4 Debris cleaning will be done only once in case of only modular project that includes complete packaging/ protection materials that arrived through Amenify India’s scope of supplies. However, in case of civil scope projects, debris cleaning cycle count will be decided by the Project Incharge to ensure smooth working of the project on-site.

19. Privacy Policy

19.1 Use of Amenify services is also governed by the Privacy Policy available on the official website.

20. Dispute Resolution & Arbitration

20.1 Any dispute, controversy, or claim arising out of or relating to these Terms & Conditions or the services provided shall be resolved through amicable discussions.
20.2 If unresolved, the dispute shall be referred to arbitration in accordance with the Arbitration and Conciliation Act, 1996. The arbitration shall be conducted by a sole arbitrator appointed mutually by the parties. In the event the parties fail to mutually appoint an arbitrator within 30 days, the arbitrator shall be appointed in accordance with the said Act.
20.3 The seat and venue of arbitration shall be Gurugram, India, the proceedings shall be conducted in English, and the arbitral award shall be final and binding on both parties.

21. Governing Law and Jurisdiction

21.1 These Terms & Conditions shall be governed by the laws of India. Subject to Clause B (Dispute Resolution), courts at Gurugram, India shall have exclusive jurisdiction for matters not referable to arbitration, interim reliefs, and enforcement of arbitral awards.

22. Contact Information & Acceptance

22.1 If you have any questions or concerns about these Terms & Conditions, please contact us at wecareindia@amenify.com.
22.2 By using Amenify’s services, approving a quotation or BOQ, or making any payment, you acknowledge that you have read, understood, and agree to be bound by these Terms & Conditions.

23. Acceptance of Terms & Disclaimer

23.1 Proceeding with the quotation, approving the BOQ, or making milestone payments shall constitute acceptance of these Terms & Conditions.
23.2 These Terms & Conditions shall be applicable to all projects booked with Amenify India on or after 1st January 2026. Any project confirmed prior to this date shall continue to be governed by the Terms & Conditions in effect at the time of booking, unless expressly agreed otherwise in writing.